Registration FAQ
Who is eligible to register with the Pod?
How many people from a school can register for the
Pod?
I've tried searching for my school, but I can't
find it. Why not?
I've found my school, and the instructions say to
click the 'next step' button. Why can't I see this button?
When I choose a username, a message appears saying
'This username is already taken'. What should I do?
When I try to register, I see an error message
saying "This username or e-mail address is already taken. This
might be because you are already registered with The Pod or one of
our partner sites...'
I am unable to register and need some help. What
should I do?
Why has my registration application been
rejected?
How can students register with the Pod?
What is the 'pupil invitation code'? What do I do
with it?
Who is eligible to register with the
Pod?
You must be a student, teacher, employee or governor
of a school to register with The Pod. If this does not
apply to you, then you can still view Campaign Guides, Ezines,
Gallery, Game Zone and sample lesson Plans on the
site. We will accept multiple registrations from any
school.
To post content to your school's gallery and blogs,
a teacher or teaching assistant from your school must be
registered. This content needs to be approved by a teacher or
teaching assistant before it is published. This is a security
measure to ensure the integrity of data associated with items
written by and about children.
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How many people from a school can register for the Pod?
As many people as you like from your school can register on the
Pod. Every registered user will receive a copy of the
newsletter.
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I've tried searching for my school, but I can't find it. Why
not?
There are several reasons why you may not be able find your
school on the Pod:
- Is your school eligible for the Pod? As The Pod is currently
designed for teachers of 4 to 14 year olds, nursery schools and
further education colleges are not included in our database, so
will not be able to register with the site. We will be expanding
the Pod in the future to include older and younger students, so
please keep checking back.
- We may have the name of your school recorded slightly
differently to the way you are typing it. Try searching using just
the postcode.
- We may have your school name or address recorded incorrectly.
If we've made a mistake, or your school name or address has
recently changed, please contact us and let us know.
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I've found my school, and the instructions say to click the
'next step' button. Why can't I see this button?
Some internet browsers have a setting which means this button
doesn't show up. Either:
- Enable JavaScript in your internet browser (see instructions,
below), or
- Call our support number on 020 335 34915 between 9am and 5pm
Monday to Friday, and we'll help you to register with the
site.
How to enable JavaScript in some popular internet
browsers
Internet Explorer (6.0)
- Select 'Tools' from the top menu
- Choose 'Internet Options'
- Click on the 'Security' tab
- Click on 'Custom Level'
- Scroll down until you see section labelled 'Scripting'
- Under 'Active Scripting', select 'Enable' and click OK
Netscape Navigator (4.8)
- Select 'Edit' from the top menu
- Choose 'Preferences'
- Choose 'Advanced'
- Choose 'Scripts & Plugins'
- Select the 'Enable JavaScript' checkbox and click OK
Mozilla Firefox (1.0)
- Select 'Tools' from the top menu
- Choose 'Options'
- Choose 'Web Features' from the left navigation
- Select the checkbox next to 'Enable JavaScript' and click
OK
Mozilla Firefox (1.5)
- Select 'Tools' from the top menu
- Choose 'Options'
- Choose 'Content' from the top navigation
- Select the checkbox next to 'Enable JavaScript' and click
OK
Apple Safari (1.0)
- Select 'Safari' from the top menu
- Choose 'Preferences'
- Choose 'Security'
- Select the checkbox next to 'Enable JavaScript'
If you are still experiencing problems after enabling JavaScript
in your browser, your school's firewall or security software may be
preventing the button from being displayed. Either speak to your IT
administrator, or call our support number on 020 335 34915 between
9am and 5pm Monday to Friday, and we'll help you to register with
the site.
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When I choose a username, a message appears saying 'This
username is already taken'. What should I do?
Your username needs to be unique. That means you need to choose
one that no one else on the Pod has. With thousands of schools
registered, some of the more popular options have already been
taken. Try to choose something particular to you that nobody else
would have thought of.
If your preferred username is unavailable, you could try
replacing certain letters with numbers - for example, replace 'A'
with '4' or 'I' with '1'. Or you could add numbers to the end of a
word - a memorable date, for example.
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When I try to register, I see an error message saying"This
username or e-mail address is already taken. This might be because
you are already registered with The Pod or one of our partner
sites. You can use the same username and password for any site that
is part of the London 2012 educational programme."What does this
mean?
- If you have already registered with the Pod, you won't be able
to register again. If you have forgotten your password, use the
'Forgotten Password?' feature on the website. You can find it at
the top of each page, under the login area. If you have forgotten
all of your login details, call our support number on 020 335 34915
between 9am and 5pm Monday to Friday, and we'll help you to login
to the site.
- If you have registered with Get Set, the London 2012 Olympics
website for young people, you don't need to register for the Pod.
You can use the same username and password for both sites.
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I am unable to register and need some help. What should I
do?
If you need help registering with the Pod, either contact us by
email, or call our support number on 020 335 34915 between 9am and
5pm Monday to Friday. You will need to provide the following
details in order for us to register on your behalf:
- School name
- School postcode
- Your name (title, first name and surname)
- Your role (teacher, teaching assistant, student, governor,
administrator or parent)
- Your / the school's email address
- Your preferred username (this must be unique to you and / or
your school)
- Your preferred password
- The number of pupils at the school
- How you heard about the Pod
- A contact telephone number
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Why has my registration application been rejected?
There are several reasons why your application to register with
the Pod can been rejected:
- Is your school eligible for the Pod? As The Pod is currently
designed for teachers of 4 to 14 year olds, nursery schools and
further education colleges are not included in our database, so
will not be able to register with the site. We will be expanding
the Pod in the future to include older and younger students, so
please keep checking back.
- You must be a student, teacher, employee or governor of a
school to register with The Pod. If this does not apply to you,
then you can still view completed school blogs, add comments to
blogs and download all the resources and lesson plans on the site.
We will accept multiple registrations from any school. To post
content to your school's gallery and blogs, a teacher or teaching
assistant from your school must be registered. This content needs
to be approved by a teacher or teaching assistant before it is
published. This is a security measure to ensure the integrity of
data associated with items written by and about children.
- Every application is checked against a database of all UK
schools and employees. Sometimes we contact a school directly to
check that applicants are eligible to register. If you are not
recorded or confirmed as teacher, employee or governor of a school,
your application will be rejected. If you think we have made a
mistake, please contact us and let us know.
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How can students register with the Pod?
Students trying to register with The Pod need to get an
invitation code from their teacher. Teachers will be given this
code when they register with the site. When their teacher gives
them the invitation code, students can register for the site using
the normal registration process.
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What is the 'pupil invitation code'? What do I do with it?
Students trying to register with The Pod need to get an
invitation code from their teacher. Teachers will be given this
code when they register with the site. When their teacher gives
them the invitation code, students can register for the site using
the normal registration process.
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